If you would like to credit the customer the deposit follow these steps:
- Change status to Cancel
- Confirm the Order is to be canceled
- Select the amount to be refunded and enter the amount (in some situations you might want to keep some of the deposit for your trouble)
- Click on Pay/Refund (This will direct you back to the register screen)
- From the register screen you can click on Refund
- Select Store Credit to create a credit memo or any other payment option you prefer
- Click Done
I would ignore the SKIP option as it doesn't let you do anything with the deposit amount and there is no way to account for it.